The goal of the Dispatcher Training Forum is to give dispatchers, schedulers, shippers and managers the practical, technical, concrete-specific, customer-centered skills that help them succeed. The course focuses on how to take orders, schedule and deliver concrete that meets all the requirements as agreed to with customers.
It begins with a discussion of ready mixed concrete's technical standards as they specifically relate to dispatcher's job functions, including why CSA A23.1-04 is critical to their job requirements. The course then hones in on a dispatcher's job skills, including taking orders, dealing with priority customers, using advance notices to ease scheduling and delivery, callbacks, clean ups, add on orders, will calls, small load charges, excessive unloading times, scheduling math, plant vs. central dispatch, and managing the dispatch office and personnel.
Technical job performance is addressed and also rapid problem solving skills, including value selling, expert phone listening skills, and maintaining a proper attitude under stress. All skills are immediately applicable when the participant returns to his/her workplace.